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Return & Refund Policy
CheapPillsUK follows a fair, safe, and lawful return and refund process for online medicine orders.
Introduction
This Return & Refund Policy explains how returns and refunds work at CheapPillsUK ("we," "us," or "our") for purchases made on cheappillsuk.com. By placing an order with us, you agree to the terms in this policy.
We operate in line with UK consumer laws, including the Consumer Rights Act 2015 and guidance from the MHRA and GPhC for pharmacy products.
Return Eligibility
Medicines can only be returned under controlled conditions because of safety and handling laws.
- Damaged items: Eligible if the product arrived damaged in transit.
- Wrong item: Eligible if you receive the incorrect product or wrong quantity.
- Expired item: Eligible if received with incorrect expiry (report within 7 days).
- Time limit: You must notify us within 7 days of receiving your order.
Non‑Returnable Items
Certain products cannot be returned for safety and legal reasons.
- Opened or used medication.
- Orders placed in error or change of mind situations.
- Prescription medicines, unless damaged or incorrect.
- Special supply or custom‑requested items, unless faulty.
Return Process
To request a return, follow the steps below.
- Contact info@cheappillsuk.com within 7 days of delivery.
- Provide order details, photos if damaged, and the reason for return.
- You will receive return authorisation and instructions.
- Return items in original packaging through a tracked delivery service.
- Returned items will be checked by our team for approval.
Refund Process
Refunds are issued only for approved returns.
- Refund issued once the returned product is inspected and confirmed eligible.
- Refunds processed within 14 days after approval.
- Funds returned to the original payment method.
- Delivery charges are not refunded unless the error was on our side.
Your Consumer Rights
Your UK consumer rights remain fully protected.
- Medicines must arrive in good condition, correct, and safe to use.
- You may qualify for a refund or replacement if goods are faulty.
- Contact us first to resolve issues; you may escalate to UK consumer bodies if needed.
Policy Updates
This policy may be updated over time. Any changes will be posted here, and continued use of our services means you accept the updated terms.
Effective Date: November 2025